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Luxury · United Kingdom

Browns

brownsfashion.com

Visit brownsfashion.comAll stores
LuxuryUnited Kingdom#73 of 77 big storesRank #148 of 154Weak · 1.9/5

Browns is a luxury and designer retailer based in London, UK, founded in 1970. Reputation score 37/100 (weak).

37

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns14-day returnsDuties extraShips worldwide2.2★ from 304 reviews
Delivery timesUK: 2–4 working days; international: 3–7 working days (customs delays possible); charges shown at checkout

Source · checked 2026-10-27

Express deliveryNot stated
Shipping cost & free-shipping thresholdNot stated
Ships toWorldwide. Import duties and taxes are the customer’s unless the listed country’s checkout price includes them

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window14 days — 14 days from delivery; collection recommended within seven days; free worldwide by collection; UK/EU drop-off free

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating2.2 / 5

304 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersLondon, UK
Founded1970
OwnershipCoupang (via Farfetch, which owns Browns since 2015)

Source

Our own data.

Measured by FASHIONDEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-27).

Products compared130
Live offers130
Cheapest on5% of items
Average saving-42.3% vs others
Brands50
Size deep links0% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

ReviewsPriceDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%32

2.2/5 across 304 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Price 20%3

Cheapest on 5% of matched items; average -42.3% vs other stores

Delivery 10%45

ships widely; delivery times stated

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%77

14-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns

Cons

  • Weak public reviews: 2.2/5 from 304 Trustpilot reviews
  • Rarely the cheapest: lowest price on 5% of matched items
  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

2.2
304 reviews
Trustpilot

Polarised; profile shows no replies to negative reviews · checked 2026-10-27 · Open profile

5★44%
4★–
3★–
2★–
1★45%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/brownsfashion.com
Returns policy checked 2026-10-27
https://brownsfashion.com/pages/returns-refunds
Shipping policy checked 2026-10-27
https://brownsfashion.com/pages/delivery
Duties & taxes checked 2026-10-27
https://brownsfashion.com/pages/terms-conditions

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