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Luxury · France

Dior

dior.com

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LuxuryFranceStore profile only: score excludes price#43 of 77 big storesRank #97 of 154Weak · 2.5/5

Dior is a luxury and designer brand e-store based in Paris, France, founded in 1946. Reputation score 49/100 (weak).

49
Store profile only: score excludes price. Dior is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns30-day returnsFree-shipping thresholdExpress deliveryDomestic only1.6★ from 11,000 reviews
Delivery timesUS fashion: Standard free 1–5 business days; Express $25 (free over $3,000), overnight; Saturday $35; Pick-up in Store free in select locations. Signature required (UPS)

Source · checked 2026-10-27

Express deliveryExpress $25 (free over $3,000); Saturday delivery $35

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdStandard shipping free for all orders (US fashion)

Source · checked 2026-10-27

Ships toDior.com US ships via UPS to US addresses only (not hotels, freight forwarders, military bases, PO boxes or US territories)

Source · checked 2026-10-27

Duties & taxesNot stated
Return window30 days — Fashion: any order may be returned within 30 days of receipt in original packaging; beauty: 30 days from purchase, refund only; personalised items final sale; purchases outside the US cannot be returned to the US site

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeBeauty returns take 10–15 business days to process; refunds to the original payment method

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer servicephone, chat, email · Fashion +1 800 929 3467; Beauty 877-903-4671 Mon–Sat 9am–9pm EST

Source · checked 2026-10-27

Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating1.6 / 5

11,000 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersParis, France
Founded1946
OwnershipLVMH

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%15

1.6/5 across 11,000 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; domestic only; delivery times stated; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window
  • Support by phone and live chat

Cons

  • Weak public reviews: 1.6/5 from 11,000 Trustpilot reviews
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.6
11,000 reviews
Trustpilot

Count read from the “11K” shown in Trustpilot’s own comparison widget on another profile; exact count not confirmed · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.dior.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Christian_Dior_SE
Returns policy checked 2026-10-27
https://www.dior.com/en_us/fashion/faq-couture
Customer service checked 2026-10-27
https://www.dior.com/en_us/fashion/contact-couture
Customer service checked 2026-10-27
https://www.dior.com/en_us/beauty/contact-parfum
Ships to checked 2026-10-27
https://www.dior.com/en_us/beauty/faq

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