Luxury · Italy

Gucci

gucci.com

LuxuryItalyStore profile only: score excludes price#31 of 77 big storesRank #70 of 154Fair · 2.7/5

Gucci is a luxury and designer brand e-store based in Florence, Italy, founded in 1921. Reputation score 53/100 (fair).

Store profile only: score excludes price. Gucci is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns30-day returnsFree-shipping thresholdExpress deliveryDomestic only2.0★ from 1,685 reviews

Delivery timesUS: Standard free 1–5 days, Next Business Day $25, Collect in Store free (1–2 business days). Europe: Express free, 1–2 business days (UAE 2–3; Kuwait, Qatar, Saudi Arabia and remote areas 3–4)

Source · checked 2026-10-27

Express deliveryUS Next Business Day $25 (order by 4pm EST); Europe Saturday delivery €20/£15

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdStandard delivery free (US site); Express free (Europe site)

Source · checked 2026-10-27

Ships toCountry-site model: items bought on the US site ship only within the US (incl. Alaska, Hawaii, Puerto Rico); to ship abroad, shop that country’s Gucci site

Source · checked 2026-10-27

Duties & taxesNot stated

Return window30 days — 30 days from delivery; original condition with tags; made-to-order, personalised and some intimate items are final sale. Purchases made on a country site cannot be returned internationally (exchange only)

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated

Refund timing & typeNot stated

AuthenticityNot stated

Payment optionsNot stated

Buy now, pay laterNot stated

Price match / adjustmentNot stated

Customer serviceNot stated

Loyalty / first-order offerNot stated

Packaging & giftingNot stated

SustainabilityNot stated

Public review rating2.0 / 5

1,685 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersFlorence, Italy

Founded1921

OwnershipKering

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

Reviews 30%26

2.0/5 across 1,685 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; domestic only; delivery times stated; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

Free returns
30-day return window

Cons

Weak public reviews: 2.0/5 from 1,685 Trustpilot reviews
Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

2.0

1,685 reviews

Trustpilot

Snapshot dated January 2026 · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.gucci.com

Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Gucci

Returns policy checked 2026-10-27
https://www.gucci.com/us/en/st/faq

Shipping cost checked 2026-10-27
https://www.gucci.com/us/en/st/contact-us

← Leaderboard ← Livestock NRML →