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Luxury · United Kingdom

Harvey Nichols

harveynichols.com

Visit harveynichols.comAll stores
LuxuryUnited KingdomStore profile only: score excludes price#49 of 77 big storesRank #111 of 154Weak · 2.4/5

Harvey Nichols is a luxury and designer department store based in London, UK (Knightsbridge flagship), founded in 1831. Reputation score 47/100 (weak).

47
Store profile only: score excludes price. Harvey Nichols is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

28-day returnsDuties extraFree-shipping threshold2.2★ from 919 reviews
Delivery timesInternational delivery typically takes 3–21 days depending on the country, with charges from about £5.83 to £21.66 calculated at checkout; UK next-day delivery £10

Source · checked 2026-10-27

Express deliveryNot stated
Shipping cost & free-shipping thresholdUK standard delivery free over £300 (otherwise £7.50); next-day £10

Source · checked 2026-10-27

Ships toDelivers internationally to listed countries; import duties and taxes may be charged on arrival and are the customer’s responsibility

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window28 days — UK online orders: 28 days to return; international: notify within 14 days and return within 14 days of notification; items unworn with tags

Source · checked 2026-10-27

Return costCost deducted from refund

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeChange-of-mind returns by post cost £4.99–£7 per parcel in the UK (free to a UK store); international returns £25 per parcel deducted from the refund; original shipping not refunded

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating2.2 / 5

919 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersLondon, UK (Knightsbridge flagship)
Founded1831
OwnershipFrasers Group (previously Dickson Concepts)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%31

2.2/5 across 919 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; ships internationally; delivery times stated

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%66

28-day window; returns cost: deducted from refund

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • No standout strengths in the data we have.

Cons

  • Weak public reviews: 2.2/5 from 919 Trustpilot reviews
  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

2.2
919 reviews
Trustpilot

Profile notes no recent history of asking for reviews; count differs slightly between snapshots · checked 2026-10-27 · Open profile

5★27%
4★1%
3★2%
2★5%
1★65%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.harveynichols.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Harvey_Nichols

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