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Luxury · Germany

KaDeWe

kadewe.de

Visit kadewe.deAll stores
LuxuryGermanyStore profile only: score excludes price#41 of 77 big storesRank #91 of 154Fair · 2.5/5

KaDeWe is a luxury and designer department store based in Berlin, Germany, founded in 1907. Reputation score 51/100 (fair).

51
Store profile only: score excludes price. KaDeWe is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns14-day returnsFree-shipping threshold2.1★ from 361 reviews
Delivery timesDHL delivery; express delivery in 6–12 calendar days where available

Source · checked 2026-10-27

Express deliveryNot stated
Shipping cost & free-shipping thresholdOn-Demand: free Germany-wide delivery from €150 (otherwise €8.50–€10)

Source · checked 2026-10-27

Ships toDHL delivery worldwide; no free-shipping threshold stated for international orders

Source · checked 2026-10-27

Duties & taxesNot stated
Return window14 days — On-Demand service: 14-day withdrawal and return window; returns based on withdrawal or warranty are free

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating2.1 / 5

361 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersBerlin, Germany
Founded1907
OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%30

2.1/5 across 361 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; ships internationally; delivery times stated

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%77

14-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns

Cons

  • Weak public reviews: 2.1/5 from 361 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

2.1
361 reviews
Trustpilot

KaDeWe has not replied to negative reviews; older snapshots 2.3–2.4 from 341–346 · checked 2026-10-27 · Open profile

5★31%
4★3%
3★–
2★–
1★59%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/kadewe.de
Shipping policy checked 2026-10-27
https://www.kadeweshop.de/delivery/

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