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Luxury · United Arab Emirates

Level Shoes

levelshoes.com

Visit levelshoes.comAll stores
LuxuryUnited Arab Emirates#36 of 77 big storesRank #85 of 154Fair · 2.5/5

Level Shoes is a luxury and designer retailer based in Dubai, UAE, founded in 2012. Reputation score 51/100 (fair).

51

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns30-day returnsDuties extraFree-shipping thresholdExpress deliveryBNPL: Tabby, Tamara, KlarnaApple Pay
Delivery timesUAE: 90-minute (Dubai, order 10am–10pm), same-day (order before 2pm outside Dubai) or next-day; Riyadh 2-hour on selected items; rest of KSA and GCC 2–4 business days; UK, USA, Australia, China 3–5 business days

Source · checked 2026-10-27

Express deliveryDubai 90-minute delivery; Riyadh 2-hour on selected products

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree delivery on all UAE orders; KSA over SAR 500, USA over $300, UK over £250, Australia over A$450, China over RMB 2,000

Source · checked 2026-10-27

Ships toShips to the UAE, Saudi Arabia, Bahrain, Kuwait, Oman, USA, UK, Australia and China only; Dolce & Gabbana items ship within the UAE only. Prices exclude import duties for international orders

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window30 days — 30 days from delivery; unworn with tags, box and accessories; no exchanges (return and reorder); pre-loved, fragrance, personalised and raffle sneakers excluded

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeRefund to the original payment method in 2–10 business days after inspection; cash-on-delivery orders are refunded as an online-only e-gift card; all returns including international are free

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsVisa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Tabby, Tamara, Klarna, Cash on delivery (GCC)

Source · checked 2026-10-27

Buy now, pay laterTabby, Tamara, Klarna

Source · checked 2026-10-27

Price match / adjustmentOne-time price adjustment on first markdowns if requested within 10 days of purchase

Source · checked 2026-10-27

Customer servicephone, email · +971 800 538 3573, 10am–10pm GST (UAE); [email protected]

Source · checked 2026-10-27

Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating2.1 / 5

38 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersDubai, UAE
Founded2012
OwnershipChalhoub Group

Source

Our own data.

Measured by FASHIONDEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-27).

Products compared674
Live offers674
Cheapest on11% of items
Average saving-22.9% vs others
Brands63
Size deep links0% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

ReviewsPriceDeliveryDutiesReturnsAuthenticity n/aPayment
Reviews 30%41

2.1/5 across 38 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Price 20%7

Cheapest on 11% of matched items; average -22.9% vs other stores

Delivery 10%90

free-shipping terms published; ships internationally; delivery times stated; express option

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%90

Payment options found on the store’s pages: Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Tabby, Tamara

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window
  • Buy now, pay later: Tabby, Tamara, Klarna
  • Deep catalogue: 674 matched products across 63 brands

Cons

  • Weak public reviews: 2.1/5 from 38 Trustpilot reviews
  • Rarely the cheapest: lowest price on 11% of matched items
  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

2.1
38 reviews
Trustpilot

Small sample; profile has no history of inviting reviews · checked 2026-10-27 · Open profile

5★29%
4★0%
3★3%
2★0%
1★68%

Notable press.

Flagship at The Dubai Mall opened 2012 Source

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/levelshoes.com
Company facts checked 2026-10-27
https://www.chalhoubgroup.com/en/history
Returns policy checked 2026-10-27
https://www.levelshoes.com/terms-conditions

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