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Luxury · United Kingdom

Modes

modes.com

Visit modes.comAll stores
LuxuryUnited KingdomStore profile only: score excludes price#69 of 77 big storesRank #143 of 154Weak · 2.0/5

Modes is a luxury and designer retailer based in United Kingdom. Reputation score 40/100 (weak).

40
Store profile only: score excludes price. Modes is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

14-day returnsDuties extra
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdNot stated
Ships toShips internationally through Global-e; customs may inspect parcels and import duties and taxes are the customer’s responsibility

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window14 days — Unworn, undamaged, with original tags; EU 14-day cooling-off period; free-return options exist but delivery charges are excluded

Source · checked 2026-10-27

Return costNot stated
Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating2.1 / 5

68 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersUnited Kingdom
FoundedNot stated
OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%37

2.1/5 across 68 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%15

ships internationally

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%58

14-day window; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • No standout strengths in the data we have.

Cons

  • Weak public reviews: 2.1/5 from 68 Trustpilot reviews
  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

2.1
68 reviews
Trustpilot

Small sample (68 reviews) · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/modes.com
Returns policy checked 2026-10-27
https://modes.com/policies/terms-of-service
Shipping policy checked 2026-10-27
https://modes.com/policies/shipping-policy
Duties & taxes checked 2026-10-27
https://modes.com/en-us/policies/terms-of-service

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