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Luxury · United States

Neiman Marcus

neimanmarcus.com

Visit neimanmarcus.comAll stores
LuxuryUnited StatesStore profile only: score excludes price#70 of 77 big storesRank #145 of 154Weak · 2.0/5

Neiman Marcus is a luxury and designer department store based in Dallas, USA, founded in 1907. Reputation score 39/100 (weak).

39
Store profile only: score excludes price. Neiman Marcus is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

30-day returnsDuties extraFree-shipping thresholdBNPL: Klarna1.3★ from 441 reviews
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdFree standard shipping on qualifying US orders of $50+

Source · checked 2026-10-27

Ships toInternational shipping carries extra charges; duties and taxes are the recipient’s responsibility

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window30 days — 30 days from receipt; free online returns generally within 15 days, later returns or clearance may incur $9.95; final-sale and personalised items excluded

Source · checked 2026-10-27

Return costFlat fee deducted

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterKlarna

Source · checked 2026-10-27

Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating1.3 / 5

441 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersDallas, USA
Founded1907
OwnershipExemplar Luxury Group (formerly Saks Global)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%10

1.3/5 across 441 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%79

30-day window; returns cost: flat fee deducted

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • 30-day return window
  • Buy now, pay later: Klarna

Cons

  • Weak public reviews: 1.3/5 from 441 Trustpilot reviews
  • Duties and taxes are extra on delivery (DAP)
  • Part of the Saks Global Chapter 11 case (Jan–Jun 2026); parent renamed Exemplar Luxury Group on exit

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.3
441 reviews
Trustpilot

Complaints: product quality, order delays, customer service · checked 2026-10-27 · Open profile

Notable press.

Part of the Saks Global Chapter 11 case (Jan–Jun 2026); parent renamed Exemplar Luxury Group on exit Source

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.neimanmarcus.com

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