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Streetwear · United States

New Balance

newbalance.com

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StreetwearUnited StatesStore profile only: score excludes price#59 of 77 big storesRank #128 of 154Weak · 2.1/5

New Balance is a sneaker and streetwear brand e-store based in Boston, USA, founded in 1906. Reputation score 43/100 (weak).

43
Store profile only: score excludes price. New Balance is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns30-day returns1.4★ from 1,526 reviews
Delivery timesDelivery dates are estimated at checkout; orders ship via UPS, Monday–Friday, with Saturday delivery in the UK

Source · checked 2026-10-27

Express deliveryNot stated
Shipping cost & free-shipping thresholdNot stated
Ships toNot stated
Duties & taxesNot stated
Return window30 days — Within 30 days; shoes in the original box; prepaid UPS return label

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeRefund to the original payment method, 5–10 working days after approval

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating1.4 / 5

1,526 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersBoston, USA
Founded1906
OwnershipPrivately held

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%11

1.4/5 across 1,526 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%35

ships internationally; delivery times stated

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window

Cons

  • Weak public reviews: 1.4/5 from 1,526 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.4
1,526 reviews
Trustpilot

Regional views show 1.1k–1.4k reviews · checked 2026-10-27 · Open profile

5★8%
4★2%
3★2%
2★4%
1★84%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.newbalance.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/New_Balance

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