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Contemporary · United States

Nordstrom

nordstrom.com

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ContemporaryUnited StatesStore profile only: score excludes price#46 of 77 big storesRank #104 of 154Weak · 2.4/5

Nordstrom is a contemporary multi-brand department store based in Seattle, USA, founded in 1901. Reputation score 48/100 (weak).

48
Store profile only: score excludes price. Nordstrom is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returnsDuties includedFree-shipping thresholdBNPL: Afterpay, KlarnaApple Pay1.7★ from 1,147 reviews
Delivery timesInternational orders (handled through ESW): most in-stock orders arrive in 5–13 business days (estimate)

Source · checked 2026-10-27

Express deliveryNot stated
Shipping cost & free-shipping thresholdFree shipping with no minimum on US online orders

Source · checked 2026-10-27

Ships toInternational orders: duties, taxes, tariffs, VAT and shipping are calculated and guaranteed at checkout, with no charges on delivery; generally no free shipping and no free returns on international orders

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return windowNot stated
Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeInternational returns go through the ESW returns portal (not in stores); return shipping and handling are deducted from the refund and original shipping is non-refundable

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsMajor credit cards, PayPal, Apple Pay, Afterpay, Klarna

Source · checked 2026-10-27

Buy now, pay laterAfterpay, Klarna

Source · checked 2026-10-27

Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating1.7 / 5

1,147 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersSeattle, USA
Founded1901
OwnershipNordstrom family and Liverpool (take-private, 2025)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturns n/aAuthenticity n/aPayment
Reviews 30%18

1.7/5 across 1,147 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%75

free-shipping terms published; ships internationally; delivery times stated

Duties 10%100

Duties and taxes included at checkout (DDP)

Returnsn/a

No sourced data yet; excluded from the score.

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%60

Payment options found on the store’s pages: Major credit cards, PayPal, Apple Pay, Afterpay, Klarna

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • Duties and taxes included at checkout (DDP)
  • Buy now, pay later: Afterpay, Klarna

Cons

  • Weak public reviews: 1.7/5 from 1,147 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.7
1,147 reviews
Trustpilot

· checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.nordstrom.com
Returns policy checked 2026-10-27
https://www.nordstrom.com/my-account/blank-return

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