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Luxury · France

Printemps

printemps.com

Visit printemps.comAll stores
LuxuryFranceStore profile only: score excludes price#27 of 77 big storesRank #44 of 154Fair · 3.0/5

Printemps is a luxury and designer department store based in Paris, France, founded in 1865. Reputation score 60/100 (fair).

60
Store profile only: score excludes price. Printemps is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns30-day returnsFree-shipping threshold3.0★ from 1,952 reviews
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdUK delivery via Chronopost £8, free above £300 with no additional customs fees

Source · checked 2026-10-27

Ships toInternational delivery through ColisExpat, which handles customs; taxes may apply depending on destination; Printemps’ responsibility ends at its French warehouse

Source · checked 2026-10-27

Duties & taxesNot stated
Return window30 days — Generally within 30 days of delivery; free from the UK, France, Benelux and Germany; £12 deducted from refunds for returns from other countries

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating3.0 / 5

1,952 reviews on Trustpilot (France), checked 2026-10-27

About the company.

HeadquartersParis, France
Founded1865
OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%50

3.0/5 across 1,952 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window

Cons

  • Mixed public reviews: 3.0/5 from 1,952 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.0
1,952 reviews
Trustpilot (France)

International views show 2.9 from 1.6k–1.8k reviews · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot (France) reviews checked 2026-10-27
https://www.trustpilot.com/review/www.printemps.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Printemps
Returns policy checked 2026-10-27
https://www.printemps.com/uk/en/faq

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