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Luxury · Italy

Rinascente

rinascente.it

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LuxuryItalyStore profile only: score excludes price#13 of 77 big storesRank #18 of 154Strong · 3.3/5

Rinascente is a luxury and designer department store based in Milan, Italy, founded in 1865. Reputation score 67/100 (strong).

67
Store profile only: score excludes price. Rinascente is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

30-day returnsDuties extraFree-shipping threshold4.3★ from 3,000 reviews
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdShipping charged unless an exception applies; free Italian home delivery for eligible cardholders meeting spending thresholds

Source · checked 2026-10-27

Ships toDelivery to a home address, selected Rinascente store or courier point; overseas orders: customer pays customs duties

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window30 days — 14 days by law; Rinascente allows up to 30 days in total; returns by courier point, courier pickup or Rinascente store

Source · checked 2026-10-27

Return costNot stated
Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer servicelive chat, email, phone · Daily 09:00–18:00

Source · checked 2026-10-27

Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating4.3 / 5

3,000 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersMilan, Italy
Founded1865
OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%82

4.3/5 across 3,000 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%81

30-day window; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Strong public reviews: 4.3/5 from 3,000 Trustpilot reviews
  • 30-day return window
  • Support by phone and live chat

Cons

  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

4.3
3,000 reviews
Trustpilot

Approximate count (“about 3,000”); Italian view showed 2,154 · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.rinascente.it
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/La_Rinascente

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