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Streetwear · United States

Concepts

cncpts.com

Visit cncpts.comAll stores
StreetwearUnited StatesRank #122 of 154Weak · 2.2/5

Concepts is a sneaker and streetwear retailer based in Cambridge, Massachusetts, USA, founded in 1996. Reputation score 44/100 (weak).

44

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Customer pays returns30-day returnsDuties extraFree-shipping threshold
Delivery timesshipping within the US. International orders may take up to 7-10 business days for processing and fulfillment. Where are your items shippe

Source · checked 2026-10-27

Express deliveryNot stated
Shipping cost & free-shipping thresholdFree US shipping on orders $250+; only collabs and own-brand apparel ship internationally

Source · checked 2026-10-27

Ships toNot stated
Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window30 days — 30 days, original packaging; $8 restocking fee on some returns

Source · checked 2026-10-27

Return costPaid by the customer

Source · checked 2026-10-27

Return methodNot stated
Refund timing & types, may be returned for a refund in its original unworn condition within 30 days of purchase. Products must be returned in the ori

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsPayPal

Source · checked 2026-10-27

Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating1.7 / 5

25 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersCambridge, Massachusetts, USA
Founded1996
OwnershipFounder-owned (Tarek Hassan per BBB listing)

Source

Our own data.

Measured by FASHIONDEALS from the live comparison. Rebuilt on every catalogue refresh (2026-10-27).

Products compared301
Live offers301
Cheapest on34% of items
Average saving-12.0% vs others
Brands35
Size deep links0% of offers

Published items matched at 2+ stores; saving = store price vs the average of the other in-stock stores for the same item.

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Full methodology.

ReviewsPriceDeliveryDutiesReturnsAuthenticity n/aPayment
Reviews 30%40

1.7/5 across 25 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Price 20%20

Cheapest on 34% of matched items; average -12.0% vs other stores

Delivery 10%75

free-shipping terms published; ships internationally; delivery times stated

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%76

30-day window; returns cost: paid by customer

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%20

Payment options found on the store’s pages: PayPal

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • 30-day return window
  • Deep catalogue: 301 matched products across 35 brands

Cons

  • Weak public reviews: 1.7/5 from 25 Trustpilot reviews
  • Customer pays return shipping
  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.7
25 reviews
Trustpilot

Complaints: customer service, shipping and refunds; small sample · checked 2026-10-27 · Open profile

5★20%
4★–
3★–
2★–
1★77%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/cncpts.com
Company facts checked 2026-10-27
https://cncpts.com/pages/about-us
Returns policy checked 2026-10-27
https://cncpts.com/policies/refund-policy
Shipping policy checked 2026-10-27
https://cncpts.com/policies/shipping-policy
Store page (read automatically): delivery time checked 2026-10-27
https://cncpts.com/pages/faqs

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