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Luxury · Australia

David Jones

davidjones.com

Visit davidjones.comAll stores
LuxuryAustraliaStore profile only: score excludes price#56 of 77 big storesRank #121 of 154Weak · 2.2/5

David Jones is a luxury and designer department store based in Sydney, Australia, founded in 1838. Reputation score 45/100 (weak).

45
Store profile only: score excludes price. David Jones is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

30-day returnsFree-shipping thresholdExpress deliveryDomestic onlyBNPL: Afterpay1.6★ from 260 reviews
Delivery timesNot stated
Express deliveryExpress $9.95 over $100, $12.95 under (Australia)

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdAustralia: free standard delivery over $100 (otherwise $9.95); express $9.95 over $100, $12.95 below

Source · checked 2026-10-27

Ships toNot stated
Duties & taxesNot stated
Return window30 days — Most change-of-mind returns within 30 days (the older 60-day policy applied only to purchases before 15 August 2022)

Source · checked 2026-10-27

Return costNot stated
Return methodNot stated
Refund timing & typeAfterpay purchases are refunded under the normal policy, with the payment plan adjusted and any paid instalment refunded through Afterpay

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterAfterpay

Source · checked 2026-10-27

Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating1.6 / 5

260 reviews on Trustpilot (davidjones.com.au), checked 2026-10-27

About the company.

HeadquartersSydney, Australia
Founded1838
OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%19

1.6/5 across 260 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; domestic only; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%81

30-day window; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • 30-day return window
  • Buy now, pay later: Afterpay

Cons

  • Weak public reviews: 1.6/5 from 260 Trustpilot reviews
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.6
260 reviews
Trustpilot (davidjones.com.au)

Profile is for davidjones.com.au; a separate davidjones.com profile shows 2.5 from 15 reviews · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot (davidjones.com.au) reviews checked 2026-10-27
https://www.trustpilot.com/review/davidjones.com.au
Returns policy checked 2026-10-27
https://www.davidjones.com/return-options
Buy now, pay later checked 2026-10-27
https://www.davidjones.com/afterpay

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