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Luxury · France

Galeries Lafayette

galerieslafayette.com

Visit galerieslafayette.comAll stores
LuxuryFranceStore profile only: score excludes price#21 of 77 big storesRank #32 of 154Fair · 3.1/5

Galeries Lafayette is a luxury and designer department store based in Paris, France. Reputation score 63/100 (fair).

63
Store profile only: score excludes price. Galeries Lafayette is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

30-day returnsFree-shipping threshold3.7★ from 1,798 reviews
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdFree delivery from €100; Click & Collect free with no minimum

Source · checked 2026-10-27

Ships toHaussmann’s remote-sales team delivers to France and abroad (except Brazil). Separate UAE site (galerieslafayette.ae): free standard delivery over AED 100, Dubai express within 4 hours (AED 25), worldwide delivery quoted on request with duties and taxes quoted before payment

Source · checked 2026-10-27

Duties & taxesNot stated
Return window30 days — France (galerieslafayette.com): returns within 30 days of receipt per the help portal (search snippet; page not directly readable); in-store return possible via Click & Collect

Source · checked 2026-10-27

Return costNot stated
Return methodNot stated
Refund timing & typeRefund within 14 days after the parcel is received (search snippet of the help portal)

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating3.7 / 5

1,798 reviews on Trustpilot (France), checked 2026-10-27

About the company.

HeadquartersParis, France
FoundedNot stated
OwnershipGroupe Galeries Lafayette

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%67

3.7/5 across 1,798 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%81

30-day window; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • 30-day return window

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.7
1,798 reviews
Trustpilot (France)

German view of the profile showed 3.8 from 1,847 reviews · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot (France) reviews checked 2026-10-27
https://www.trustpilot.com/review/www.galerieslafayette.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Galeries_Lafayette

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