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Marketplace · United States

GOAT

goat.com

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Marketplace / ResaleUnited StatesStore profile only: score excludes price#9 of 77 big storesRank #11 of 154Strong · 3.4/5

GOAT is a resale and marketplace platform based in Los Angeles, USA, founded in 2015. Reputation score 68/100 (strong).

68
Store profile only: score excludes price. GOAT is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

30-day returnsDuties extraExpress deliveryAuthentication processResale: fees apply3.9★ from 53,488 reviews
Delivery times11:00 AM local time with Standard delivery to be delivered to a buyer located in the 48 contiguous states and 4-5 business days for an “Instant” item…

Source · checked 2026-10-27

Express deliverye with carrier next day delivery to be delivered to a buyer located in the 48 contiguous states and 2 business days for an “Instant” item ordered…

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdNot stated
Ships toInternational delivery typically 5–30 business days; buyers responsible for duties and taxes

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window30 days — Eligible purchases returnable within 30 days; refunds generally issued as GOAT Credit after shipping and possible processing fees

Source · checked 2026-10-27

Return costCost deducted from refund

Source · checked 2026-10-27

Return methodCourier collection, Drop-off point

Source · checked 2026-10-27

Refund timing & typeNot stated
AuthenticityAuthentication process: Resale sneakers are verified before shipping; inauthentic or inaccurate items are refunded

Source · checked 2026-10-27

Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer servicesupport centre (ticket / email)

Source · checked 2026-10-27

Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Fees (resale)Sellers pay a 9.5% commission (12.4% in Canada) plus a location-based seller fee. US standard shipping $14.95 for buyers

Source · checked 2026-10-27

Public review rating3.9 / 5

53,488 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersLos Angeles, USA
Founded2015
OwnershipGOAT Group (privately held)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticityPayment n/a
Reviews 30%72

3.9/5 across 53,488 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%50

ships internationally; delivery times stated; express option

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%79

30-day window; returns cost: deducted from refund

Authenticity 10%100

Independent authentication step described (stated policy, not independently verified)

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • 30-day return window
  • Described authentication process: Resale sneakers are verified before shipping; inauthentic or inaccurate items are refunded

Cons

  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.9
53,488 reviews
Trustpilot

Snapshots show 3.9–4.1 and 38k–53k reviews · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/goat.com
Returns policy checked 2026-10-27
https://www.goat.com/returns
Customer service checked 2026-10-27
https://support.goat.com/hc/en-us
Fees checked 2026-10-27
https://www.goat.com/fees
Store page (read automatically): delivery time checked 2026-10-27
https://goat.com/returns

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