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Marketplace · United States

Grailed

grailed.com

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Marketplace / ResaleUnited StatesStore profile only: score excludes price#55 of 77 big storesRank #120 of 154Weak · 2.3/5

Grailed is a resale and marketplace platform based in New York, USA. Reputation score 45/100 (weak).

45
Store profile only: score excludes price. Grailed is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

No standard returnsResale: fees apply3.3★ from 2,959 reviews
Delivery timesSellers must add tracking and ship within 7 calendar days (standard) or 2 business days (expedited); late standard orders are cancelled and refunded

Source · checked 2026-10-27

Express deliveryNot stated
Shipping cost & free-shipping thresholdNot stated
Ships toSupports international buyers and sellers; accounts may need government-ID verification (Persona)

Source · checked 2026-10-27

Duties & taxesNot stated
Return windowPurchase Protection: report inauthentic, materially different or wrong items within 3 calendar days of delivery; Support can arrange a return label and refund. Grailed Verified is not a guarantee of authenticity

Source · checked 2026-10-27

Return costNot stated
Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Fees (resale)Free for buyers. Sellers pay 9% on sales of $120+ and 6% (minimum $1.99) under $120 for sales from 20 May 2026, plus payment processing

Source · checked 2026-10-27

Public review rating3.3 / 5

2,959 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersNew York, USA
FoundedNot stated
OwnershipGOAT Group (acquired 2022)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%58

3.3/5 across 2,959 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%35

ships internationally; delivery times stated

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%19

No standard returns; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • No standout strengths in the data we have.

Cons

  • Mixed public reviews: 3.3/5 from 2,959 Trustpilot reviews
  • No standard change-of-mind returns

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.3
2,959 reviews
Trustpilot

Earlier snapshot showed 3.5 from 2,891 reviews · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/grailed.com

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