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Luxury · Canada

Holt Renfrew

holtrenfrew.com

Visit holtrenfrew.comAll stores
LuxuryCanadaStore profile only: score excludes price#50 of 77 big storesRank #113 of 154Weak · 2.4/5Provisional: 50% of score data available

Holt Renfrew is a luxury and designer department store based in Toronto, Canada, founded in 1837. Reputation score 47/100 (weak).

47
Store profile only: score excludes price. Holt Renfrew is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free-shipping thresholdExpress deliveryDomestic only
Delivery timesNot stated
Express deliveryExpress delivery $25 (Canada)

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree over C$250 when signed in (otherwise $10 standard, $25 express)

Source · checked 2026-10-27

Ships toShips within Canada

Source · checked 2026-10-27

Duties & taxesNot stated
Return windowNot stated
Return costNot stated
Return methodNot stated
Refund timing & typeRefunds issued after Holt Renfrew receives the item, typically 5–10 business days plus 3–5 days for the card to post; returns by mail or in store

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating2.2 / 5

53 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersToronto, Canada
Founded1837
OwnershipNot stated

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturns n/aAuthenticity n/aPayment n/a
Reviews 30%40

2.2/5 across 53 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; domestic only; express option

Dutiesn/a

No sourced data yet; excluded from the score.

Returnsn/a

No sourced data yet; excluded from the score.

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • No standout strengths in the data we have.

Cons

  • Weak public reviews: 2.2/5 from 53 Trustpilot reviews
  • Domestic shipping only

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

2.2
53 reviews
Trustpilot

Small sample (53 reviews) · checked 2026-10-27 · Open profile

5★15%
4★6%
3★0%
2★6%
1★73%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/holtrenfrew.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Holt_Renfrew

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