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Luxury · Hong Kong

Lane Crawford

lanecrawford.com

Visit lanecrawford.comAll stores
LuxuryHong KongStore profile only: score excludes price#39 of 77 big storesRank #88 of 154Fair · 2.5/5

Lane Crawford is a luxury and designer department store based in Hong Kong, founded in 1850. Reputation score 51/100 (fair).

51
Store profile only: score excludes price. Lane Crawford is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Duties included
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdNot stated
Ships toShopping bag shows “tax & duties incl.”; shipments to the US and South Korea suspended per site notice when checked

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return windowNot stated
Return costNot stated
Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsVisa, Mastercard, American Express, Google Pay, Alipay, WeChat Pay, UnionPay

Source · checked 2026-10-27

Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer servicephone, email · Customer Care Mon–Sat 10:00–20:00 (Hong Kong)

Source · checked 2026-10-27

Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating1.9 / 5

19 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersHong Kong
Founded1850
OwnershipThe Lane Crawford Joyce Group (Jennifer Woo, Chairman and CEO)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturns n/aAuthenticity n/aPayment
Reviews 30%45

1.9/5 across 19 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%15

ships internationally

Duties 10%100

Duties and taxes included at checkout (DDP)

Returnsn/a

No sourced data yet; excluded from the score.

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%60

Payment options found on the store’s pages: Visa, Mastercard, American Express, Google Pay, Alipay, WeChat Pay, UnionPay

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Duties and taxes included at checkout (DDP)

Cons

  • Weak public reviews: 1.9/5 from 19 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.9
19 reviews
Trustpilot

Very small sample (19 reviews) · checked 2026-10-27 · Open profile

5★32%
4★–
3★–
2★–
1★42%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.lanecrawford.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Lane_Crawford
Store page (read automatically): payments checked 2026-10-27
https://lanecrawford.com/info/help/help-and-info/

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