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Contemporary · Germany

Zalando

zalando.co.uk

Visit zalando.co.ukAll stores
ContemporaryGermanyStore profile only: score excludes price#38 of 77 big storesRank #87 of 154Fair · 2.5/5

Zalando is a contemporary multi-brand retailer based in Berlin, Germany, founded in 2008. Reputation score 51/100 (fair).

51
Store profile only: score excludes price. Zalando is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns30-day returnsFree-shipping thresholdBNPL: Klarna2.0★ from 5,133 reviews
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdFree standard delivery over £39 (UK)

Source · checked 2026-10-27

Ships toDelivers to 28 European countries (AT, BE, BG, HR, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LT, LU, NL, NO, PL, PT, RO, SK, SI, ES, SE, CH, UK); from 1 July 2026 also Liechtenstein via Switzerland and Monaco via France

Source · checked 2026-10-27

Duties & taxesNot stated
Return window30 days — 30-day return policy; free returns (UK site banner)

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterKlarna

Source · checked 2026-10-27

Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerZalando Plus is a free, tier-based loyalty programme (discounts, offers, priority support, limited free express delivery)

Source · checked 2026-10-27

Packaging & giftingNot stated
SustainabilityNot stated
Public review rating2.0 / 5

5,133 reviews on Trustpilot (zalando.co.uk), checked 2026-10-27

About the company.

HeadquartersBerlin, Germany
Founded2008
OwnershipZalando SE (DAX-listed)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%25

2.0/5 across 5,133 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%100

30-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns
  • 30-day return window
  • Buy now, pay later: Klarna

Cons

  • Weak public reviews: 2.0/5 from 5,133 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

2.0
5,133 reviews
Trustpilot (zalando.co.uk)

UK storefront profile; Zalando group operates many country profiles · checked 2026-10-27 · Open profile

5★55%
4★4%
3★2%
2★4%
1★35%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot (zalando.co.uk) reviews checked 2026-10-27
https://www.trustpilot.com/review/www.zalando.co.uk
Store page (read automatically): free ship text checked 2026-10-27
https://zalando.co.uk/faq/what-delivery-options-are-available.html
Store page (read automatically): return days checked 2026-10-27
https://zalando.co.uk/faq

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