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Luxury · Italy

Luisaviaroma

luisaviaroma.com

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LuxuryItalyStore profile only: score excludes price#22 of 77 big storesRank #34 of 154Fair · 3.1/5

Luisaviaroma is a luxury and designer retailer based in Florence, Italy, founded in 1929. Reputation score 63/100 (fair).

63
Store profile only: score excludes price. Luisaviaroma is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns28-day returnsDuties extraExpress delivery3.8★ from 12,513 reviews
Delivery timesAfter dispatch: USA 1–2 business days; Canada 1–3; EU standard 2–6 (express 1–3); UK express 1–3; Asia & Middle East 2–3; Latin America 3–4; Australia/Oceania 4–9; Africa 2–4. Items dispatch in 1–2 business days (1–5 on the older site text)

Source · checked 2026-10-27

Express deliveryExpress shipping is free in several markets (e.g. Norway page); EU Express 1–2 business days to main destinations

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdNot stated
Ships toShips worldwide by DHL or UPS; no P.O. boxes. For non-EU destinations the customer pays import taxes (Norway: VAT included up to NOK 3,750)

Source · checked 2026-10-27

Duties & taxesExtra: paid by the buyer on delivery (DAP)

Source · checked 2026-10-27

Return window28 days — 28 days from delivery; security tag intact, original LUISAVIAROMA box and packaging; free return shipping with the courier provided

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeCredit-card and PSP refunds in about 10 days after the return is processed; refunded in the original currency

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating3.8 / 5

12,513 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersFlorence, Italy
Founded1929
OwnershipFounder-led (Andrea Panconesi, President and Founder)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%70

3.8/5 across 12,513 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%50

ships internationally; delivery times stated; express option

Duties 10%35

Duties and taxes paid by the buyer on delivery (DAP)

Returns 15%87

28-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns

Cons

  • Duties and taxes are extra on delivery (DAP)

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.8
12,513 reviews
Trustpilot

Replied to ~100% of negative reviews; count differs slightly between public snapshots · checked 2026-10-27 · Open profile

5★74%
4★9%
3★4%
2★3%
1★10%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.luisaviaroma.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Luisaviaroma

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