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Luxury · United Kingdom

Mr Porter

mrporter.com

Visit mrporter.comAll stores
LuxuryUnited KingdomStore profile only: score excludes price#6 of 77 big storesRank #8 of 154Strong · 3.5/5

Mr Porter is a luxury and designer retailer based in London, UK, founded in 2011. Reputation score 70/100 (strong).

70
Store profile only: score excludes price. Mr Porter is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

28-day returnsDuties includedFree-shipping thresholdExpress delivery3.6★ from 6,100 reviews
Delivery timesUS: Standard within 5 business days of dispatch; Next Business Day ($27, order by 4pm); Premier same-day in New York ($31, order by 10am/2pm)

Source · checked 2026-10-27

Express deliveryNext Business Day $27; Premier Daytime/Evening $31 + tax (New York area same-day)

Source · checked 2026-10-27

Shipping cost & free-shipping thresholdFree standard delivery on US orders over $400

Source · checked 2026-10-27

Ships toShips worldwide to more than 180 countries; local-market pricing, delivery times and shipping costs by destination (from US and Italian distribution centres)

Source · checked 2026-10-27

Duties & taxesIncluded at checkout (DDP)

Source · checked 2026-10-27

Return window28 days — 28 days from receiving the order; unused with MR PORTER tags and designer labels attached; exchanges for another size only

Source · checked 2026-10-27

Return costFlat fee deducted

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeReturns are free if dropped off within 14 days using the pre-printed label; after 14 days $9.95 + tax is deducted; refund or store credit

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating3.6 / 5

6,100 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersLondon, UK
Founded2011
OwnershipLuxExperience B.V. (via YNAP)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDutiesReturnsAuthenticity n/aPayment n/a
Reviews 30%65

3.6/5 across 6,100 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%90

free-shipping terms published; ships internationally; delivery times stated; express option

Duties 10%100

Duties and taxes included at checkout (DDP)

Returns 15%66

28-day window; returns cost: flat fee deducted

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Duties and taxes included at checkout (DDP)

Cons

  • No notable concerns in the data we have.

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.6
6,100 reviews
Trustpilot

Snapshots show roughly 6,100–6,250 reviews · checked 2026-10-27 · Open profile

5★57%
4★6%
3★2%
2★3%
1★32%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/mrporter.com
Company facts checked 2026-10-27
https://investors.luxexperience.com/

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