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Luxury · United Kingdom

Burberry

burberry.com

Visit burberry.comAll stores
LuxuryUnited KingdomStore profile only: score excludes price#63 of 77 big storesRank #134 of 154Weak · 2.1/5

Burberry is a luxury and designer brand e-store based in London, UK, founded in 1856. Reputation score 42/100 (weak).

42
Store profile only: score excludes price. Burberry is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

Free returns14-day returnsFree-shipping threshold1.4★ from 393 reviews
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdFree standard delivery

Source · checked 2026-10-27

Ships toInternational duties and taxes may be charged or pre-paid at checkout depending on destination; import charges are generally non-refundable

Source · checked 2026-10-27

Duties & taxesNot stated
Return window14 days — Start the return within 14 days of delivery/collection, then send within a further 14 days; unused with tags; personalised items, pierced jewellery and face masks excluded

Source · checked 2026-10-27

Return costFree returns

Source · checked 2026-10-27

Return methodNot stated
Refund timing & typeNot stated
AuthenticityNot stated
Payment optionsNot stated
Buy now, pay laterNot stated
Price match / adjustmentNot stated
Customer serviceNot stated
Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Public review rating1.4 / 5

393 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersLondon, UK
Founded1856
OwnershipBurberry Group plc (LSE-listed)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment n/a
Reviews 30%13

1.4/5 across 393 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%77

14-day window; returns cost: free

Authenticityn/a

No sourced data yet; excluded from the score.

Paymentn/a

No sourced data yet; excluded from the score.

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Free returns

Cons

  • Weak public reviews: 1.4/5 from 393 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.4
393 reviews
Trustpilot

Profile has not replied to negative reviews · checked 2026-10-27 · Open profile

5★16%
4★2%
3★1%
2★3%
1★78%

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.burberry.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Burberry
Returns policy checked 2026-10-27
https://us.burberry.com/customer-service/returns/
Shipping policy checked 2026-10-27
https://int.burberry.com/c/customer-service/faqs/

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