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Marketplace · United Kingdom

Depop

depop.com

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Marketplace / ResaleUnited KingdomStore profile only: score excludes price#62 of 77 big storesRank #133 of 154Weak · 2.1/5

Depop is a resale and marketplace platform based in London, UK, founded in 2011. Reputation score 42/100 (weak).

42
Store profile only: score excludes price. Depop is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

BNPL: KlarnaApple PayNo item authenticationResale: fees apply3.1★ from 8,300 reviews
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdNot stated
Ships toNot stated
Duties & taxesNot stated
Return windowNot stated
Return costNot stated
Return methodNot stated
Refund timing & typeNot stated
AuthenticityNo item authentication: No automatic authentication: sellers must describe items accurately and provide evidence

Source · checked 2026-10-27

Payment optionsCard, Apple Pay, Google Pay, Klarna

Source · checked 2026-10-27

Buy now, pay laterKlarna

Source · checked 2026-10-27

Price match / adjustmentNot stated
Customer servicehelp centre (ticket)

Source · checked 2026-10-27

Loyalty / first-order offerNot stated
Packaging & giftingNot stated
SustainabilityNot stated
Fees (resale)No selling fee for UK, US and Australian sellers (payment-processing fees only); sellers elsewhere pay 10% plus PayPal fees. Depop Shipping free for UK and US sellers

Source · checked 2026-10-27

Public review rating3.1 / 5

8,300 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersLondon, UK
Founded2011
OwnershipeBay (acquired from Etsy, completed 30 Jul 2026, about USD 1.4B cash)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturns n/aAuthenticityPayment
Reviews 30%52

3.1/5 across 8,300 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%15

ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returnsn/a

No sourced data yet; excluded from the score.

Authenticity 10%20

No item authentication; sellers describe items themselves (stated policy, not independently verified)

Payment 5%40

Payment options found on the store’s pages: Card, Apple Pay, Google Pay, Klarna

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • Buy now, pay later: Klarna

Cons

  • Mixed public reviews: 3.1/5 from 8,300 Trustpilot reviews
  • No item authentication: buyers rely on seller descriptions and buyer protection

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

3.1
8,300 reviews
Trustpilot

Earlier snapshots 2.6–3.2 with 7.3k–8.4k reviews · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/depop.com
Customer service checked 2026-10-27
https://depophelp.zendesk.com/hc/en-gb

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