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Contemporary · United States

Shopbop

shopbop.com

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ContemporaryUnited StatesStore profile only: score excludes price#67 of 77 big storesRank #139 of 154Weak · 2.0/5

Shopbop is a contemporary multi-brand retailer based in Madison, Wisconsin, USA, founded in 1999. Reputation score 41/100 (weak).

41
Store profile only: score excludes price. Shopbop is not part of our live price comparison, so we have no price or product statistics for it. Its score uses only the shopper facts below (reviews, delivery, duties, returns, authenticity, payment), re-weighted to 100%, and is not a like-for-like comparison with stores that have price data.

What shoppers should know.

Terms read from the store’s own pages and public review profiles, checked on 2026-10-27. “Not stated” means we did not find it; we never guess.

15-day returnsFree-shipping threshold1.8★ from 847 reviews
Delivery timesNot stated
Express deliveryNot stated
Shipping cost & free-shipping thresholdFree 2- and 3-day shipping; free one-day shipping and free returns with Prime

Source · checked 2026-10-27

Ships toShips internationally to about 50 countries incl. Australia, Canada, China, UK, most of the EU, Japan, South Korea, Singapore, UAE, Saudi Arabia and Mexico; full list on the international shipping terms

Source · checked 2026-10-27

Duties & taxesNot stated
Return window15 days — Read automatically from the store’s returns page

Source · checked 2026-10-27

Return costNot stated
Return methodNot stated
Refund timing & typefor credit verification. Refunds are issued for missed guaranteed shipments and will be processed by Shopbop within 7 business days. Please allow your…

Source · checked 2026-10-27

AuthenticityNot stated
Payment optionsVisa, Mastercard, American Express, UnionPay

Source · checked 2026-10-27

Buy now, pay laterNot stated
Price match / adjustmentMentioned on the store’s help pages

Source · checked 2026-10-27

Customer servicephone, email · 1-877-SHOPBOP, English only, 24/7; email [email protected]

Source · checked 2026-10-27

Loyalty / first-order offerMentioned on the store’s pages

Source · checked 2026-10-27

Packaging & giftingNot stated
SustainabilitySustainability programme mentioned on the store’s pages

Source · checked 2026-10-27

Public review rating1.8 / 5

847 reviews on Trustpilot, checked 2026-10-27

About the company.

HeadquartersMadison, Wisconsin, USA
Founded1999
OwnershipAmazon (since 2006)

Source

Score breakdown.

Weights: reviews 30%, price 20%, delivery 10%, duties 10%, returns 15%, authenticity 10%, payment 5%. Price needs our own comparison data, so it is left out for this store and the rest re-weighted to 100%. Full methodology.

ReviewsPrice n/aDeliveryDuties n/aReturnsAuthenticity n/aPayment
Reviews 30%21

1.8/5 across 847 public reviews (count-weighted, smoothed toward 3.5 for small samples)

Pricen/a

Needs our own comparison data: not yet in our comparison, excluded and re-weighted.

Delivery 10%55

free-shipping terms published; ships internationally

Dutiesn/a

No sourced data yet; excluded from the score.

Returns 15%58

15-day window; returns cost: not stated

Authenticityn/a

No sourced data yet; excluded from the score.

Payment 5%40

Payment options found on the store’s pages: Visa, Mastercard, American Express, UnionPay

The summary.

Written automatically from the facts on this page only; nothing else is added.

Pros

  • No standout strengths in the data we have.

Cons

  • Weak public reviews: 1.8/5 from 847 Trustpilot reviews

Public reviews.

Ratings and counts as found on public review platforms on the date shown. They change daily and are the platforms’ own figures, not ours.

1.8
847 reviews
Trustpilot

Count differs slightly between public snapshots (769–847) · checked 2026-10-27 · Open profile

Sources & check dates.

Public pages we read. Nothing on this page is estimated.

Trustpilot reviews checked 2026-10-27
https://www.trustpilot.com/review/www.shopbop.com
Company facts checked 2026-10-27
https://en.wikipedia.org/wiki/Shopbop
Returns policy checked 2026-10-27
https://www.shopbop.com/returns
Store page (read automatically): payments checked 2026-10-27
https://shopbop.com/
Store page (read automatically): refund timing checked 2026-10-27
https://shopbop.com/returns
Store page (read automatically): loyalty checked 2026-10-27
https://shopbop.com/ci/lp/shopbop-prime-shipping.html
Store page (read automatically): sustainability checked 2026-10-27
https://shopbop.com/ci/v2/lp/aboutus.html

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